AI-powered intelligence from signaling and media exchanged before call connection.
EMA analyzes SIP signaling behavior and early media streams exchanged during session setup — transforming pre-connection activity into actionable operational insights.
Identify SIP errors, detect abnormal signaling patterns, and extract intelligence from early audio events before calls are officially connected.
Early media in telecom refers to audio or video exchanged between endpoints during the SIP setup phase — before a call is officially connected (before the 200 OK response).
EMA focuses on analyzing:
Media exchanged during 180 Ringing and 183 Session Progress
In-band announcements and ringback tones
Pre-connection signaling behavior
SIP response codes during setup
Early session state transitions
By analyzing this critical phase, EMA provides visibility into connection failures, abnormal routing behavior, and early call diagnostics.
EMA combines SIP signaling analysis with AI-driven audio processing to extract insights from early media streams.
Capabilities include:
SIP response code classification (4XX, 5XX, 6XX)
Detection of abnormal setup sequences
Identification of busy, rejected, or redirected calls
AI-based transcription of early announcements
Pattern recognition across early media events
Behavioral anomaly detection
EMA goes beyond traditional call reporting by analyzing what happens before connection — where most failures originate.
KPI Dictionary
Understand every metric in Early Media Analytics.
Explore detailed definitions, calculation logic, and diagnostic context behind each KPI displayed in the dashboard.
Dashboard Updates & Release Notes
Stay informed about the latest improvements, new features, performance enhancements, and analytical upgrades to the Call Performance Dashboard.
We continuously improve our dashboard to provide deeper visibility, stronger troubleshooting capabilities, and better operational insights.
Browse the latest updates below and explore what’s new in each version.
- All Posts
- EMA Dashboard Blog
Overview Version V0 represents the first functional release of the Call Performance Dashboard. This version introduces core traffic visibility, connection...